Privacy Policy

N & M Heating and Cooling, LLC (doing business as N & M Heating and Cooling, "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and in the course of providing HVAC and related home-services in Arizona, how we use and share it, and the choices and rights you have. By using our website or services, you agree to this Policy.

Information We Collect

• Information you provide: name, phone number, email, service address, and details of your service request when you contact us, request a quote, book service, or apply for financing.
• Communications: the content of calls, texts, and form messages. Phone calls to or from us may be recorded or monitored for quality, training, and scheduling purposes.
• Automatic / technical data: IP address, device and browser type, pages viewed, referring URLs, and similar analytics data collected via cookies and similar technologies.
• Advertising identifiers: data from Google Tag Manager and Google Analytics 4, which we use to measure how the website is used and to improve our marketing.

How We Use Your Information

• To respond to inquiries and to schedule, provide, and follow up on services
• To send appointment confirmations, service updates, estimates, invoices, and (with consent) marketing
• To process financing applications through our third-party financing partner
• To operate, secure, analyze, and improve our website and services
• To comply with legal obligations and enforce our agreements

Text Messaging (SMS) & Mobile Terms

If you opt in to text messages from N & M Heating and Cooling, you consent to receive service-related and, where applicable, promotional messages at the number you provide, which may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. We do not sell or share your mobile opt-in or phone number with third parties for their own marketing, and mobile opt-in data is not shared with third parties for marketing purposes.

Cookies, Analytics & Your Choices (GPC)

We use cookies and similar technologies for site functionality and analytics (Google Tag Manager and Google Analytics 4). You can control cookies through your browser settings. We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by law. You can opt out of Google Analytics via Google's browser add-on, and out of interest-based advertising through industry opt-out tools (optout.aboutads.info). On this site, the cookie notice's "Opt out" button turns off analytics and advertising storage for your browser.

How We Share Information

We do not sell your personal information for money. We may share information with trusted service providers who act on our behalf (scheduling/dispatch, call tracking, communications, hosting, analytics, advertising, and financing partners), and as required by law or to protect our rights. Some sharing for analytics/advertising may be considered a "sale" or "sharing" under certain state laws; you may opt out as described below.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of targeted advertising or the "sale"/"sharing" of personal information, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below; we will verify your request before responding.

Your Privacy Choices (Do Not Sell or Share)

You can ask us not to sell or share your personal information, including for cross-context behavioral (targeted) advertising. To opt out, call or email us using the details under "Contact Us" below and say you want to opt out of sale/sharing. You do not need an account, and we will not ask you for more information than we need to process the request. We also treat a Global Privacy Control (GPC) signal from your browser as a valid opt-out request for that browser.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, use, and disclose; to delete it; to correct it; to opt out of its sale or sharing; and to limit the use of sensitive personal information. We do not knowingly sell personal information for monetary value. You may use an authorized agent to make a request, and we will not discriminate against you for exercising any of these rights.

We verify each request before responding and respond within the time the law requires.

Payment Security

Our website does not collect, process, or store payment card numbers. If you apply for financing or make a payment through a third-party provider, you enter that information on the provider's own secure, hosted page, and it is governed by that provider's privacy policy and security practices. We never ask you to send card details by email, text, or website form.

Data Retention

We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Children's Privacy (COPPA)

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the latest revision.

Contact Us

Questions or privacy requests? Reach N & M Heating and Cooling at (520) 508-9899, office.nmhvac@gmail.com, or PO Box 1114, Hereford, AZ 85615.

This Policy is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.